Contact Fresh Motive

One email address, read by the people who write the course. There is no form on this page, no chat widget and no mailing list — writing to us is the only way to reach us, and it is the only thing we ask for.

Email

info@freshmotive.online

We read everything and reply to most things, usually within a few business days. Corrections to the course are the most useful messages we receive; if you tell us something in a step is wrong or out of date, please say which step and, where you can, where the correct information is published.

Things worth putting in the subject line

• Correction — something in the course is factually wrong or has changed.
• Privacy request — a request for access to, or correction of, personal information we hold. This wording helps us handle it within the 30 days described in our Privacy Policy.
• Complaint — anything you are unhappy with, including how we have handled personal information.
• Question — a general question about something the course covers.

What we cannot help with

We are not any game company and we have no access to anybody's game account. We cannot recover a password, restore a suspended account, issue a refund, or look up a purchase. Those requests have to go to the vendor whose account it is, through the support channel on its own site.

We also cannot give legal, financial or security advice about your particular situation. The course points to the Australian bodies whose published material covers these areas — the ACCC for consumer rights, the OAIC for privacy, the eSafety Commissioner for online safety and the Australian Cyber Security Centre for account security — and those are better starting points than we are.

What happens to your message

Email sent to us is held by our email service provider, which may store it outside Australia, and is kept for 24 months after the last message in the conversation unless it is needed for a legal claim. It is used to reply to you and for nothing else: we do not add anyone to a list, we do not share messages for marketing, and we have no newsletter to add you to. The detail is in the Privacy Policy.

Postal address